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Exchange/Return

We believe in our company and it's message and hope you do too! We are fully committed to doing whatever it takes to ensure that you are happy with every aspect of your order.  

We know you'll love your order.  However, if for any reason you are not completely satisfied with your purchase, simply return it to us within 30 days of your initial purchase, and we will be happy to refund the purchase amount to your card, or exchange the item for a different size.   

To help us expedite your return request, please follow the simple steps listed below.

1) Send us an email at info@livecrepic.com to let us know that you plan to return the product.

2) Be sure to include your order number and name and to tell us if you prefer to have your return processed for store credit or as a credit back to the card on which you made the purchase.  Please note:  we are sorry, but we are not able to exchange one product for another - we can send a different size, but not a different item ;,)

3) We will reply to your email to confirm that we have received your request and to answer any questions that you may have.

4) Ship the item back to us, including your order number & name with the items you wish to return.  We cannot process a credit until the product is shipped back to us.  

5) Please address your return package to:

We regret that return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. Your return or exchange request will be processed promptly.

  • Most refunds are processed within 3-5 business days of receipt.
  • Most exchanges are processed within 7-10 business days of receipt and are shipped via Parcel Post. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm the receipt and processing of your return or exchange request.

Please note: Only products purchased through our on-lilne store, livecrepic.com, may be returned for refund or exchange.  If you wish to return an item purchased through another retailer, you should attempt to return it at the point of purchase. 

Thank you and #livecrepic.